Monday, July 07, 2008

Handicapping PaaS

I was thinking of cooking up a post on platforms in the cloud when Abhijit Dubey, Junaid Mohiuddin and Aadarsh Baijal at McKinsey & Company (and several pundits by now) beat me to it.

The report outlines this new market for SaaS platforms that provide some combination of:

1. Traditional software stack components (e.g. OS, app server, DB)
2. Unique SaaS components (e.g. billing, SaaS dev tools, )
3. Hardware as a service (pay by the drink CPU/storage usage)

The report goes on to categorize different PaaS plays into categories based on what cocktail of components they offer today (e.g. Amazon’s EC3 is just hardware whereas Force.com is a full dev environment and runtime).

Good. Fine. Agree.

Then the report goes onto describe how lucrative the market for PaaS will be based on the notion that lots of SaaS ISV’s are getting started and much of their revenue will get paid back to the PaaS vendor for providing the infrastructure, with 30% of the PaaS value then getting passed onto the underlying database vendors and the like.

Strongly disagree. More on this later.

The paper goes onto make a few more predictions, namely:

1. The data center/rack space vendors will coexist with the Amazon EC3 types for a while as they serve somewhat different needs.
2. On premise development platforms (e.g. J2EE, .Net, etc) and on demand development platforms will start competing immediately.
3. Application focused PaaS offerings will fragment into several purpose built sub-markets (e.g. for UI intensive apps vs. transaction intensive apps)

More disagreement.

I think the team does an excellent job cataloging and categorizing the various PaaS plays in the market but mis-reads the market and competitive trends that will drive the evolution of these businesses.

In enterprise software, the real platform money is in the enterprise in-house developer, not the ISV.

In fact for most enterprise software vendors, the ISV is a break even venture at best. This is for several reasons:

1. ISV’s are cheapskates. Most of them are losing money or breaking even themselves and so they cannot afford to pay much.
2. ISV’s are technically savvy and so they are very savvy platform shoppers.
3. ISV’s are fickle. They are afraid of holdup costs and so they want to play on multiple platforms at the same time.
4. ISV’s go out of business often.

Basically champagne tastes on a beer budget. The main reason why platform vendors cater to these developers is they create ubiquity for the platform which encourages the enterprise vendors to pay the serious money for the platform. The checks that Citibank’s CIO writes to IBM Websphere dwarf what any ISV will write.

So focusing on who will win the ISVs is (nearly) a moot point. A PaaS company whose business model is built around monetizing ISV customers will most likely change their business model or go broke.

PaaS offerings of all types and flavors will compete with traditional on-premise development environments and runtimes for the hearts and minds of the enterprise developer. If you look at Force.com and Coghead for example both focus their marketing squarely at this audience.

It is very early days, but I think development and application oriented PaaS offerings will face an uphill battle to win the hearts and minds of the internal IT developers currently using WebSphere, .Net or LAMP. The simple reason being customers who buy SaaS are usually choosing to outsource some IT project they find to be distracting or problematic while choosing to develop in house is in many ways a choice to embrace a project that they believe is important or solvable.

This all sounds like I’m a PaaS pessimist when I am not entirely. More to come in my next post…

20 Comments:

At 4:13 AM, Blogger Romuald said...

Charles,

There is no doubt that the money is still more on the in-house developer side.
However, as enterprise-computing is moving towards using SaaS providers this is changing too.
This is changing slowly for sure. But we see more and more enterprises using SaaS solutions rather than on-premise.
And we are also seeing more and more SaaS providers turning towards SaaS rather than managing the software/hardware by themselves.
So, while it is true these ISV/SaaS providers are technically-savvy and know how to use and implement technology, the SaaS value-proposition is still high-enough that they are switching as well.
And it will be the same for PaaS.

 
At 1:50 PM, Blogger derek said...

Charles,

No question that ISVs are going to be a secondary market when compared to the enterprise IT. In fact, if ISVs hope to survive, they will have to adapt to support the SaaS platforms chosen by their enterprise customers.

After all, the mobility of applications becomes an issue as well and until an enterprise is willing to accept that risk, your ISVs are not going to either.

 
At 12:10 AM, Blogger Charles said...

Hi Romuald,

I have to respectfully disagree here. I have yet to see a SaaS offering that offers an alternative to the sorts of things that in-house development targets (typically obscure industry specific functionality for banking and telecom companies).

SaaS applications are competing with on premise applications in several categories. But I have yet to see any data that indicates the custom development market is any smaller today than it was 5 years ago.

Two your second point, yes I am sure SaaS vendors are turning to SaaS themselves (e.g. EC3) but my point is that SaaS vendors are not a very good market to pursue in the first place because they are small, price sensitive and go out of business quickly. This is a dreadful customer base to build one's business upon IMO.

 
At 10:41 AM, Blogger Romuald said...

Hi Charles,

My turn to respectfully disagree :-)

in-house development vs. SaaS
In the 10 years I've spent in the SaaS industry, I've seen many in-house, customs systems replaced by configurable SaaS providers.
Key here is configurability, i.e. the ability to support many variations in processes, rules and data without custom code.
Is this happening in all industries and in all functional areas? No it isn't. But it's happening.

dreadful customer base
Yes they are small, price sensitive and go out of business quickly. I have had several of them in my customer base.
But they were still profitable. By large. The reason is that in this case the pricing moves from a cpu-based to a transaction-based model.
Given that these SaaS customers represent several end-user companies which increases the volume of transactions.
From a SaaS provider perspective that means their cost structure is more predictable based on their success (or lack of).

 
At 9:38 PM, Blogger paul_r_ritchie said...

Hi Charles,
I guess I'm going to split the difference here. Like you, I just don't see high-end, differentiating custom apps on PaaS. Now that ERP, CRM, etc. are plausible app platforms themselves (thanks Shai), custom development has a natural on-premise home.

However, the SaaS-on-PaaS play seems plausible enough. Sure, there's lots of churn, but does that churn have the same ops and SGA cost as straight SaaS? It isn't my day job anymore, but I'd love to suss out and compare the force.com and salesforce.com cost structures, especially at the margins.

Oh, and strong original post...

Best, Paul
http://crossderry.wordpress.com

 
At 12:28 PM, Blogger Raj said...

Charles,
One phenomenon you need to note is that SaaS is introducing a new type of ISV. These are business process specialists - not your traditional application software companies. Traditional ISVs were great at building industrial strength software - including platform-ish stuff which the customer never cared about - but was necessary. So, the ISV value proposition was clear -"industrial strength software". Indeed, ISVs often learnt business process rules on the job.

PaaS decouples platform-ish stuff and throws-in many horizontal app functionality. In future it will integrate with other Cloud services etc. Now, the profile of an in-house developer changes dramatically - someone you knows business and can code - not the other way round.

Great thought provoking post as usual!
-Raj

 
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At 1:46 PM, Blogger tenax_technologies said...

However, as enterprise-computing is moving towards using SaaS providers this is changing too.
This is changing slowly for sure. But we see more and more enterprises using SaaS solutions rather than on-premise.

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